You’re surely familiar with the talk about how designers should not consider ourselves to be average users because we’re experts. There are many anecdotes about systems or products that are perfect for us in so many ways (effectiveness, efficiency, aesthetics) and yet fail to please users. That’s why we run user tests, and that’s why we have shifted from good old “usability” to the more subjective “user experience”. But an interesting by-product of this well-meant attitude is that we (designers) have grown to consider ourselves above the influence of such whimsical subjectivities. Every designer I know is always perfectly capable of producing a rational explanation of why something is good or bad: we have formal methods for it, we have been trained to do it, we make a living out of it.
That said, this is what happened to me today… Continue reading ‘Dog Food’
Hi, my name is Luz Caballero. I'm a User Experience designer/researcher.